Spotify Down? Customers File Get right of entry to Issues

Spotify used to be sputtering Sunday morning, with 1000’s of customers reporting technical issues gaining access to the streaming provider.

Person error stories for Spotify started spiking round 10:45 ET a.m. on Sept. 29, in step with uptime tracking provider Downdetector. The selection of proceedings reached greater than 9,000 by way of 11 a.m. and over 15,000 as of eleven:35 a.m., consistent with Downdetector. In Spotify’s desktop app, some customers had been greeted with the mistake message, “One thing went flawed,” and makes an attempt to play songs and albums had been unsuccessful. The streamer’s smartphone apps had been unresponsive as smartly for lots of customers.

The person stories on Downdetector spanned the U.S., with problems additionally reported by way of Spotify listeners in Canada and different nations.

On Sunday, the Spotify Cares customer-service account on X posted at 12:15 p.m. ET, “We’re conscious of a few problems presently with the app and are checking them out!”

In replies to a couple customers on X complaining that the provider wasn’t running, the Spotify Cares account steered reinstalling the app to look if that may unravel the problems. The strengthen workforce additionally really useful that customers take a look at logging out, restarting their tool and logging again in.

Spotify — like each different internet-delivered provider of important scale — has skilled intermittent outages previously. In March 2022, as an example, the provider’s customers encountered issues logging in, with Spotify announcing their username and password had been fallacious; the ones problems had been resolved after about an hour and a part.

As of the tip of June, Spotify reported 626 million general per thirty days lively customers, a sequential acquire of eleven million, together with 246 million Top class subscribers (including 7 million in the second one quarter). The corporate reported a file quarterly web benefit of €274 million on earnings of €3.81 billion, up 20% 12 months over 12 months.