Numerous Samsung Galaxy S24 Ultra users have reported the presence of a dark green line running along the bottom of their phone’s display. Some variations of the issue include thin green vertical lines and thin white horizontal lines. These complaints have been observed on the Samsung Community Forum, where a user named Qu1JcMmaCO expressed frustration with the appearance of green and horizontal white lines on their Galaxy S24 Ultra screen. Despite acknowledging the manufacturing defect, Samsung declined to replace the device and instead recommended returning and repurchasing the unit, potentially resulting in the loss of any pre-order benefits. Samsung directed the affected user to seek resolution through T-Mobile, citing the carrier’s responsibility as the phone was purchased through a Samsung.com carrier affiliated with T-Mobile. Conversely, had the phone been acquired unlocked through Samsung, the manufacturer would be accountable.
Reddit’s Defective Samsung Galaxy S24 Ultra In another instance, a Galaxy S24 Ultra owner encountered the same issue and was informed that Samsung would not take responsibility, attributing it as a “Verizon issue” due to the phone’s purchase from Verizon. Additionally, the owner was initially blamed by a Verizon store for causing the lines, and later faced reluctance from a different Verizon outlet to accept warranty liability. Subsequently, the owner repurchased a portion of the Galaxy S24 Ultra from Verizon, returning the unit with the screen error. However, an incorrect part was acquired with the new purchase, prompting concerns among Reddit subscribers about potential misrepresentation by Verizon.
Galaxy S24 Ultra Affected by Green Vertical Line Currently, specific Galaxy S24 Ultra units distributed by US carriers are experiencing these display abnormalities. Customers who ordered their phones directly from Samsung need not be concerned about this issue.
