An aged most cancers affected person has advised of his surprise after receiving a choice from his native GP informing him he were mistakenly registered as useless.John Ashcroft used to be knowledgeable via his medical doctors in overdue July that he were reported as ‘deceased’ on their machine in spite of ‘moderately clearly’ being alive.The 73-year-old, who’s in remission for prostate most cancers, attempted to log in to his clinic information however he and his spouse Susan had been ‘stumped’ to peer get admission to were denied as ‘he did not exist’.All his clinical information and appointments had vanished which supposed he were not able to reorder his medicine.The fearful couple – who admitted to discovering the placement extraordinarily ‘unnerving’ – had been then compelled to attend two weeks for his clinical information to be restored. 
John Ashcroft (pictured) used to be knowledgeable via his medical doctors in overdue July that he were reported as ‘deceased’ on their machine in spite of ‘moderately clearly’ being alive 
The 73-year-old (proper), who’s in remission for prostate most cancers, attempted to log in to his clinic information however he and his spouse Susan (left) had been ‘stumped’ to peer get admission to were denied as ‘he did not exist’Mr Ashcroft and his spouse are nonetheless none the wiser on how the blunder came about and they’re now involved that he is also flagged up as deceased in different organisations.The previous NHS employee recalled: ‘I had a telephone name at the Monday, which used to be a fortnight in the past, announcing that I were reported as deceased.’It used to be a man from IT calling to peer whether or not I used to be deceased or now not.’He mentioned moderately clearly you are now not, since you’re chatting with me.’The fellow mentioned it could all be looked after in 3 hours after which a fortnight later, it nonetheless hadn’t been looked after.’The previous NHS employee is present process remedy for prostate most cancers so used to be ‘surprised’ via what he were advised at the telephone.’On account of the most cancers I’ve been via, I had direct get admission to to my notes and Sue went into them and not anything used to be there,’ he mentioned.His spouse, Mrs Ashcroft, added: ‘We could not log in.’It mentioned he did not exist so I could not log into the drugs and I began to panic a bit of as a result of John used to be operating in point of fact low on medicine.’All of it got here to blows closing week after we went to reserve the drugs they usually mentioned we could not order it.’The most cancers victim used to be advised he used to be ‘not a affected person’ and may just now not order the drugs.The couple escalated the topic to their native GP’s observe supervisor. They had been registered with Island Town Apply in Portsmouth, Hampshire.Mr Ashcroft mentioned his spouse, who labored for the tech corporate IBM for twenty years, were given directly at the case and attempted to get to the bottom of the mishap.’I’ve to mention, Sue has performed the entire background paintings which I simply would not be able to doing,’ he mentioned.The 70 12 months outdated contacted the PCSE [Primary Care Support England], their native MP, and different organisations urging them to rectify the error.After a two-week wait, Mr Ashcroft’s clinical information had been reinstated and he used to be re-declared as an alive guy at his GP. 
The couple had been registered with Island Town Apply (additionally recognized Lake Street Well being Centre in Portsmouth, HampshireBut, the grandfather remains to be fearful about the place else he is also registered as ‘deceased’.’We do not know the way a ways this has long past – I don’t believe we are ever going to grasp,’ he mentioned.Mrs Ashcroft added: ‘We discovered on 22 July – however how lengthy ahead of that had it came about.’Regardless of the clinical issues now being resolved, Mr Ashcroft is anxious about whether or not his pension and passport were impacted – in particular as he and his spouse are jetting off to Morocco, North Africa, in September.’We booked a vacation in September and I have no idea whether or not my passport’s nonetheless legitimate – we are stumped,’ he added.The husband mentioned it is going to most probably be a case of turning up on the airport and seeing what occurs at border regulate.They mentioned the problem has weighed closely on them over the previous few weeks.’It is been disturbing, very disturbing and really frightening,’ Mr Ashcroft mentioned.’Numerous tears from either one of us – and in point of fact that is all I will be able to say.’We will comic story about it, our sense of humour method we will do this however underlying…'[Our family] have all been very supportive.’The couple percentage 5 kids, 5 grandchildren, and one great-grandson.Mrs Ashcroft added: ‘They only did not imagine what we had been if truth be told telling them as a result of you’ll be able to’t even believe it, you’ll be able to’t make it up.’We all the time play pranks and jokes on our grandkids they usually simply concept it used to be a comic story.’Now, the couple are in search of solutions.Mrs Ashcroft, who used to be born in Yorkshire, persisted: ‘We are at a loss as a result of we do not wish to come down onerous on the one who did all of it.’We wish them to analyze, to find out the place within the nation did it occur, after which there might be classes discovered.’We do not know whether or not a dying used to be reported, whether or not that used to be proper or whether or not somebody had long past into the machine and selected the mistaken title.’Her husband added: ‘John Ashcroft isn’t an unusual title.’However, a John Ashcroft for my cope with could be inconceivable.’An NHS spokesperson mentioned: ‘We’re conscious about a subject matter involving a civil dying registration being incorrectly recorded towards a affected person’s clinical document.’This used to be got rid of inside of 3 hours of it being reported to us and the affected person used to be re-registered via their GP.’We ship our apologies to the affected person concerned and would inspire him to touch us immediately so we will provide an explanation for additional.’
