McDonald’s retail outlets around the globe hit via main IT failure | The Gentleman Report Industry – The Gentleman Report | World | Business | Science | Technology | Health
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McDonald’s retail outlets around the globe hit via main IT failure | The Gentleman Report Industry

McDonald’s retail outlets around the globe hit via main IT failure | The Gentleman Report Industry
March 15, 2024


Noriko Hayashi/Bloomberg/Getty Photographs

A McDonald’s eating place in Tokyo, pictured in January 2020.

London/Hong Kong
The Gentleman Report
 — 

McDonald’s has been hit via a machine failure that closed retail outlets and disrupted on-line and app orders in international locations as a long way aside as Australia, Japan, Hong Kong and the UK.

“We’re acutely aware of a era outage, which impacted our eating places; the problem is now being resolved,” McDonald’s (MCD) mentioned in a remark to The Gentleman Report Friday.

“We thank consumers for his or her persistence and say sorry for any inconvenience this will likely have brought about. Significantly, the problem isn’t associated with a cybersecurity tournament.”

McDonald’s gave no additional information about the reason or geographical extent of the outage, and The Gentleman Report was once now not instantly ready to verify studies that eating places in the USA have been additionally affected.

McDonald’s Japan mentioned in a publish on X Friday: “Many retail outlets around the nation have briefly suspended operations.”

In the United Kingdom, Maria Avram, who works at a McDonald’s eating place in London, advised The Gentleman Report that there was once a machine outage between 6 a.m. and seven a.m. native time (2 a.m. and three a.m. ET), and group of workers needed to take orders in individual and inform colleagues within the kitchen what to prepare dinner.

A spokesperson for McDonald’s Australia advised The Gentleman Report that its eating places national have been suffering from the outage.

Issues have been additionally reported in Hong Kong and Taiwan.

McDonald’s Hong Kong mentioned on Fb: “Because of a pc machine failure, the cell ordering and self-ordering kiosks aren’t functioning. Please order immediately on the eating place counter.”

The quick meals chain’s McDelivery carrier in Taiwan mentioned on its web site: “The machine is below repairs, and on-line and phone ordering products and services are briefly suspended.”

Taiwanese broadcaster TVBS cited McDonald’s Taiwan as pronouncing Friday that a few of its eateries, in addition to McDelivery, have been briefly not able to behavior transactions because of web disruptions. McDonald’s confident consumers that it’s investigating the placement and making vital maintenance, TVBS mentioned.

Of the international locations recognized to be affected, Japan has the biggest collection of McDonald’s retail outlets — just about 3,000 — adopted via the United Kingdom, with with regards to 1,500 eating places, and Australia, with simply over 1,000.

This can be a growing tale and can be up to date.

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Author: OpenAI

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