Symbol supply, Getty ImagesImage caption, Qantas was once accused of promoting hundreds of tickets for cancelled flightsArticle informationAuthor, João da SilvaRole, Trade reporter6 Might 2024, 02:37 BSTUpdated 2 hours agoAustralia’s greatest airline Qantas has agreed to pay a A$100m ($66.1m, £52.7m) penalty to settle a felony case accusing it of promoting hundreds of tickets for flights it had already cancelled.Underneath the take care of the Australian Pageant and Shopper Fee (ACCC), the company may even release a plan value as much as A$20m to compensate affected passengers.Qantas’ Leader Government, Vanessa Hudson, stated the transfer represented crucial step towards “restoring self belief within the nationwide service.”The so-called “ghost flight” case, which was once introduced by means of the ACCC in August, claimed that during some cases Qantas had bought tickets for flights that have been cancelled for weeks.The penalty settlement between Qantas and the ACCC will now must be licensed by means of the Federal Courtroom of Australia.Underneath the plan, shoppers who purchased tickets for flights that had already been cancelled for 2 or extra days might be entitled to repayment. In step with the airline, they are going to obtain A$225 for home flights and A$450 for world tickets.”When flying resumed after the Covid shutdown, we recognise Qantas let down shoppers” stated Ms Hudson, who stated she had made it a concern to revive the airline’s popularity when she was once appointed to the task ultimate 12 months.She additionally stated the corporate had remodeled its processes and invested in era to keep away from a repeat of the issue.”We’re happy to have secured those admissions by means of Qantas that it misled its shoppers, and its settlement {that a} very important penalty is needed”, ACCC Chair Gina Cass-Gottlieb stated.Qantas was once going through a chain of scandals and felony instances when Ms Hudson was the primary lady to steer the airline.Her predecessor, Alan Joyce, led the corporate during the 2008 monetary disaster, the pandemic and file gas costs.Then again, by the point Mr Joyce stepped down in 2023, Qantas was once going through rising public anger over dear airfares, mass delays and cancellations, and its remedy of staff.
